LANKonnect Monitor acts as a fully-managed personal surveillance system for your LANKonnect network, ensuring immediate response to any problem detected using an intuitive web-based portal. The monitoring service tracks all Central Pipe and Remote Tail sites guaranteeing round-the-clock availability. LANKonnect customers are given access to the portal through a secure web site, allowing you to view not only a real-time snap shot of your managed LANKonnect environment, but also historical data for each site. The Monitor service closely observes devices within your network at either the port or drive level, reporting on response, packet lost, bandwidth utilisation, CPU, Memory, and volume size and space.

The monitoring solution automatically observes the following metrics:

• Site response time
• Site packet loss
• Circuit percentage utilisation
• Circuit errors and discards
• Circuit bytes transferred
• Circuit Min/Max/Average packets In/Out

At the core of this advanced Monitor service is the alert process, which is the true means of resolving any network problems. The system is tuned to customer specifications allowing the service to pro-actively maintain and recommend services, and to set system thresholds to alert us and the customer of potential problems ahead of them impacting the offered service. All sites are polled every 5 minutes for their status, raising an alert if a site fails to respond or if a set threshold is reached.

Alerts are forwarded to predetermined key individuals via e-mail or SMS depending on customer requirement, detailing system information. For all Central Pipe sites the System Online Helpdesk and nominated customer contact are notified about any alerts. During normal working hours, upon receiving an alert, the System Online Helpdesk will automatically raise a support call and launch an investigation into the problem.

For Remote Tail sites the nominated customer contact is notified about any alerts, and given access to the web portal, allowing authorised users to run reports as a means of extracting information regarding the current status of key devices, as well as on historical data for trend analysis. It is then the responsibility of the customer contact to communicate with the System Online Helpdesk if they wish for a support call to be opened regarding the alert.